Penfield Mattawa Sherpa Jacket - Brown / Multi

Shipping Policy

UK
Free Delivery | 2-3 Working Days
Free delivery available on all UK orders, We aim to dispatch orders the same day by 2pm Monday - Friday

£3.99 Next Day Delivery | 1-2 Working Days
Delivery aimed for the next working day . We aim to dispatch orders the same day by 2pm Monday - Friday

£7.99 Special / Courier Delivery  | 1 Working Day
Prioritised, Guaranteed for Next Day (excluding Saturday). We aim to dispatch orders the same day by 2pm Monday - Friday

£12.49 Saturday Guaranteed Delivery  | 1 Working Day
Prioritised, Guaranteed for Saturday. Shoes packaged in a box. We aim to dispatch orders the same day by 2pm Friday

Europe

Standard Tracked  | 3-7 Working Days
Prices are calculated by weight and start from £8

FedEx Standard Tracked | 2-7 Working Days

Prices are calculated by weight and start from £18.

FedEx Express Tracked | 1-3 Working Days

Prices are calculated by weight and start from £23.

Rest of the World 

Standard Tracked | 5-12 Working Days
Prices are calculated by weight and start from £12.

FedEx Standard Tracked | 2-7 Working Days

Prices are calculated by weight and start from £20.

FedEx Express Tracked | 1-3 Working Days

Prices are calculated by weight and start from £25.

NEW EU SHIPPING 9/07/24

Becoming IOSS (Import One-Stop Shop) compliant brings several advantages for our customers, especially those in the European Union. Here’s what it means for you:

Benefits for Customers:

Transparent Pricing:

You will see the total cost of your purchase, including VAT, at checkout. No unexpected VAT charges or fees upon delivery.

Faster Delivery:

With VAT pre-collected, your orders will clear customs more quickly, leading to faster delivery times.

Simplified Shopping Experience:

No need to worry about additional VAT payments or dealing with customs, making the shopping experience smoother and hassle-free.

Improved Trust and Convenience:

Clear, upfront pricing enhances trust and convenience, providing peace of mind as there are no hidden costs.

What Stays the Same:

Product Selection and Quality: Our wide range of products and commitment to quality remain unchanged.
Customer Service: Our customer support team is here to help with any questions or concerns you may have.

In Summary:

Being IOSS compliant allows us to offer a more efficient, transparent, and customer-friendly shopping experience. We aim to make your online shopping seamless and enjoyable, with clear pricing and faster delivery.

If you have any questions about how this change impacts your shopping experience, please feel free to reach out to our customer support team. We're here to help!

Please allow an extra few days during busy periods

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If these conditions are not followed, we will reject your returns and the item will be returned back to yourselves.

To start a return

You will need to return the item, with the packing slip included with the reason for return. Please note that returns will need to be sent to the following address: Remix, 8-12 Railway Road, Blackburn, BB15AX, United Kingdom 

You can always contact us for any return question at info@remixcasuals.co.uk.

Return Delivery Charges

Unfortunately, we do not provide free returns. You will be responsible for paying the postage costs for sending back any unwanted products to us.

As we cannot accept responsibility for things that do not arrive to us, we advise that all returns mailed be sent through recorded delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days of return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@remixcasuals.co.uk.

Lost Mail Policy

Introduction:

At Remix Blackburn LTD, we understand the importance of reliable and timely mail delivery. We strive to provide excellent service to our customers, and we recognise that occasionally mail may go missing during transit. This Lost Mail Policy outlines the procedures and steps to be followed in the unfortunate event that a piece of mail is lost.

Reporting a Lost Item:

1. Timely Reporting: Customers must report a lost item as soon as they become aware of the situation. The reporting should be done within [specified time frame, e.g., 15 days] from the expected delivery date.

2. Contact Information: To report a lost item, customers should contact our Customer Service team at info@remixcasuals.co.uk.

3. Provide Details: Customers are required to provide detailed information about the lost item, including the tracking number, sender's and recipient's details, description of the contents, and any other relevant information. A declaration is needed by Royal Mail to be completed before a claim is assessed and submitted -  https://www.royalmail.com/receiving/declaration-of-non-receipt?elqTrackId=855aa04564544958af8b54df819f7c57&elq=cac80c5d75dc458eb39cb44ecd2e3e4b&elqaid=4801&elqat=1&elqCampaignId=5749

Investigation Process:

1. Initiation of Investigation: Upon receiving a report of a lost item, we will initiate an investigation to trace the package through our tracking system.

2. Communication with Customer: We will keep the customer informed about the progress of the investigation and may request additional information if needed.

3. Collaboration with Royal Mail: If the item was shipped through Royal Mail, we will collaborate with their investigation process to expedite the resolution.

Resolution and Compensation:

1. Successful Retrieval: If the lost item is located during the investigation, we will proceed with delivery as soon as possible. We will notify the customer of the successful retrieval.

2. Unsuccessful Retrieval: In the event that the lost item cannot be located, we will provide compensation to the customer. Compensation details will be based on the declared value of the item, up to the maximum limit specified in our terms and conditions. Please note claims can take up to 30 - 60 days, from the submission date.

Preventive Measures:

We continuously review and enhance our operational processes to minimise the occurrence of lost mail. Additionally, we encourage customers to use our tracking services and consider purchasing insurance for valuable items.

Disclaimer:

Remix Blackburn LTD is not liable for circumstances beyond our control, such as natural disasters, acts of war, or events that may impact mail delivery. The compensation provided is subject to the terms and conditions outlined in our policy.

This Lost Mail Policy is subject to change, and any updates will be communicated to our customers in a timely manner.